Jolly Duck Bunting Co.

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Bunting Terms of Hire

Please read this information carefully as you will need to confirm that you have read and agree to the terms, prior to being taken to the order page to make a booking. If you have any questions about the terms of hire please email info@jollyduckbunting.co.uk or call the Jolly Duck hotline on 07789995607 to discuss.

1 - Hire Duration

A standard booking hire term is 4 days, including the day of delivery and the day of return i.e. you receive (or collect) your order on Friday (Day 1) – it needs to be returned to Jolly Duck HQ on Monday (Day 4). Longer hire periods are possible for an extra fee. Non-standard hire periods must be authorised (via email) by us prior to the event to ensure the bunting is not booked by another client and to avoid incurring a late return fee.

2 - Collection or Delivery (Nationwide)

Three options are possible;

  1. You (or a kind friend) collects and returns your order from Jolly Duck HQ in the Yorkshire Dales.
  2. We will arrange to deliver and collect your order*, within a 50 mile radius of Jolly Duck HQ. There is a standard £25 delivery charge and £25 collection charge for this service.
  3. We send your order via Courier to arrive by 12 noon (please note a signature will be required) on Day 1 of the hire term – and arrange for collection on the morning of Day four of the hire term. Once we have established your order requirement & parcel weight, we will provide a delivery quote and arrange the Courier. We are happy to arrange delivery to anywhere on mainland UK.

* Please discuss at the time of booking to ensure we are able to offer this service on the date you require.

3 - Late Returns

Late returns could affect other people’s booking, therefore failure to return bunting to Jolly Duck HQ on the agreed date will result in a late return fee being deducted from your deposit*, even if the bunting is returned at a later date. One day late incurs a 50% late return fee, Two days late incurs a 100% late return fee. It is our policy to provide the contact details of any client who has not returned goods belonging to Jolly Duck Bunting Co. by day three to the Police (unless previously agreed by us via email).

* See Section 9 for information on your standard deposit

4 - Payment

We ask that you secure your booking with a 50% payment of the total value of your order, at the time of booking.

The balance will be payable no later than 28 days prior to Day One of your booking. In addition, a standard £100 deposit will be required to cover any damage to or loss of the bunting that you have hired* along with any late return fees.

*Please note – in the event of damage to or loss of bunting, the cost to repair or replacement may be significantly higher than £100. Therefore, in the unlikely event that this situation occurs, you will be liable for the full cost of repair or replacement. Jolly Duck will provide an invoice with all costs incurred & will expect payment within 7 days.

5 - Bunting Condition Check

Each bunting string that leaves Jolly Duck HQ has been laundered, hand pressed and closely inspected to ensure our clients are 100% happy when they receive our beautiful bunting. We advise that upon delivery of the bunting parcel (and prior to hanging) you also check the bunting for damage & to ensure the order is complete. In the unlikely event that you find a problem please advise Jolly Duck on Day One of the hire term. Jolly Duck accepts no responsibility or liability for damage to or loss of bunting when correspondence is received later than Day One. Therefore any repair or replacement costs arising thereafter will be deducted from your £100 deposit.

6 - Use

Bunting orders are for sole use and responsibility of the person making the booking (who must be 18 years of age or over). Bunting must not be sublet or leant to others during or following the agreed hire term.

7 - Indemnity

You shall be responsible for and indemnify us against all loss or damage caused to or by the bunting from whatever cause arising.

8 - Repairs

We ask that you do not attempt to repair any damage that has occurred during your hire term – instead please notify Jolly Duck HQ as soon as possible. Any repairs required for damage which occurred during your hire term will be at your expense and will be deducted from the £100 deposit. If the damage costs exceed the deposit amount – we will invoice you for full costs.

9 - Deposits

A standard £100 deposit will be required at the same time as the final payment. When bunting arrives back at Jolly Duck HQ we check the condition of the bunting and if no damage or loss has occurred we will quickly return your deposit in full. However the cost to repair any damage to replace lost bunting will be deducted from your deposit. Late return fees will also be deducted from this deposit.

10 – Cancellations

Special events are often booked many months ahead therefore short notice cancellations result in lost business for us and other clients being disappointed.

Therefore it is our policy that cancellations (including special offers) made after booking confirmation (50% payment received) at any time prior to 28 days before the agreed delivery date, will result in the loss of your 50 % payment.

Cancellations made less than 28 days before the agreed delivery date will result in the loss of 50% payment and £100 deposit. The remaining 50% payment and any p&p payments (only if we have not incurred costs for booking a Courier) will be quickly refunded to you.

11 - Privacy Policy

Jolly Duck do not disclose buyers' information to third parties other than when;

  1. The disclosure of name and address is required for delivery from a third party (courier or postal service)
  2. The client requests that we contact a third party on their behalf i.e. venue provider to establish dimensions or information relating to the venue

The disclosure of name and address to the Police if we suspect a crime has/is being committed

12. Special Offers (please refer to terms & conditions with offer)

Special offers only apply for the exact dates specified, and for the exact offer as stipulated. See section 10 for cancellation policy.

13. Consumer Credit Act 1974

It is agreed and declared that this agreement falls outside the Consumer Credit Act 1974.

14. Quotes

Quotes expire 30 days from the date created.

15. Alternative bunting (due to late returns/damage on hiring etc)

As you can see from our T & Cs, we try hard to avoid late returns, bunting being returned damaged or not at all. However – on rare occasions this may occur, which could affect the subsequent booking. Therefore, if there is a problem we will inform you of this as soon as possible with details of any alternative bunting or you will have the option to cancel your booking with a full refund.


Contact

Email us

Call the

Jolly Duck Hotline

077 8999 5607

Mooeautiful bunting handmade in the Yorkshire

Dales